The Starbucks on site is a nice touch and the baristas were awesome. Great touch! The hotel is beautiful and I attended conference as expected but with a touch of graciousness from the staff I encountered. Then Matt was our bellman who delivered our luggage and even hug up my garment bags. Upon arriving me and the teens were met by great parking staff that took care of the bags and the car until I was prepared to park in the garage. Instead, it leaves someone with the worst impression of the hotel ever, along with Hyatt as a whole, and makes the entire stay seem negative. It doesn't disrupt our upcoming nights check-ins and it makes a guest leave with a positive impression. So any well mannered manager would say, what does one complimentary late checkout do then. I asked if the the hotel was sold out that night, to which he tried to dodge and when I asked again he said no. Instead just stood with arms crossed saying "that's the policy". The manager had no customer service common sense or awareness. It seemed like the front desk new it was a crappy policy and felt bad, like they wished they could help because they immediately went to get the manager right away, since they couldn't do anything to help. ![]() Instead, being nickel and timed to pay $50 for an extra hour beyond the 'free' 12pm checkout or $100 for the 2-hours extra feels like the worst customer experience ever. For example, if the conference is running long on the final day and it would be helpful to have extra time to pack up and not interrupt important meetings taking place within your hotels. When a guest is staying there as part of a conference room block, that is probably paying the hotel tens of thousands of dollars, the hotel could have a little more grace and understanding to guests. Not a lot of things to be excited about and sadly a couple bad managers can really ruin the entire trip. However, the big disappointment is the overall service and tiredness of the hotel. ![]() Other than the baseball stadium being close a few other cool spots, the area around it is tired and not real great. Some rooms may have a decent view of the arch, or part of it.
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